Hello CAREWare MA providers,

World AIDS Day is today, December 1! Visit hiv.gov to learn more about the history of World AIDS Day and current initiatives to raise awareness.

This email includes: (1) the November 2022 data entry deadline, (2) an update to the fields and definitions document, (3) a reminder to re-sign your user agreement, and (4) a reminder about checking your data quality.

  1. Data entry deadline

    • The CAREWare MA data entry deadline for November data will be Thursday, December 15. 

    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.

    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.

  2. Updated fields and definitions document for the Office of HIV/AIDS (OHA)

    • The fields and definitions document for OHA has been updated to clarify that clinical data are encouraged but not required for medical case management clients. All updates are highlighted in yellow. Click here to review the document.

  3. Time to re-sign your user agreement!

    • All CAREWare MA users must re-sign and re-submit user agreements before January 1, 2023. For security reasons, this is an annual requirement. If you do not re-sign your user agreement by the end of the year, you will be locked out and unable to access CAREWare MA until a user agreement is in place. Click here to download a copy of the user agreement. 

    • If you do not hear from JSI within 72 hours of submitting a user agreement, please email the helpdesk at CAREWareMAhelpdesk@jsi.com.

  4. Remember to check your data quality each month! To review your data:

    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.

    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.

    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.


Your CAREWare MA helpdesk team,

Molly, Becky, Shelby, and MariAnna

December 1, 2022: November data entry deadline + Updated documents + Time to resign your user agreement

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