The Massachusetts Department of Public Health (MDPH), Office of HIV/AIDS (OHA), and the MassCARE Program have implemented CAREWare as a client-level data collection system for MDPH-contracted Medical Case Management (MCM), Ryan White HIV/AIDS Program Part B and D programs in Massachusetts.

The Massachusetts CAREWare system will enable OHA and MassCARE providers to enter demographic, health status, and service utilization measures that will ultimately reflect the full range and complexity of direct care programs, and will support quality assurance/quality improvement processes and other monitoring and evaluation activities. CAREWare will produce agency-level and statewide reports that reflect utilization of Part B and D medical case management, health-related support services, and the HIV Drug Assistance Program (HDAP); and align with corresponding health outcomes along the HIV care continuum, including viral suppression.

JSI Research & Training Institute (JSI) is managing CAREWare on behalf of MDPH. JSI provides training and orientation to the CAREWare system, as well as telephone and web-based technical assistance and support.


About CAREWare:

CAREWare is a software program that will take the place of GenuWin2 as the data reporting system for OHA-funded MCM and Health-Related Support Services providers. CAREWare is a networked, data system that can be accessed from more than one work station in an agency (eliminating the need for local installations), and by multiple users simultaneously. The data system meets all current Ryan White Service Report (RSR) requirements and generates this annual report automatically.


About the Ryan White HIV Services Data Report (RSR):

The RSR is a report generated by all HIV service delivery programs in the U.S. that receive funding under the Ryan White HIV/AIDS Program, either directly or indirectly (e.g., through a state or local health department such as MDPH). De-identified, aggregate-level RSR data are used by the national RWHAP program for many important reasons including:

  1. To monitor the outcomes achieved on behalf of HIV/AIDS clients and their affected families receiving care and treatment through RWHAP grantees and/or providers
  2. To address the disproportionate impact of HIV in communities of color by assessing organizational capacity and service utilization in minority communities
  3. To monitor the use of RWHAP for appropriately addressing the HIV/AIDS epidemic in the United States
  4. To address the needs and concerns of Congress and the Department of Health and Human Services (HHS) concerning the HIV/AIDS epidemic and RWHAP
  5. To monitor progress toward achieving the goals identified in the National HIV/AIDS Strategy


What is the Ryan White HIV/AIDS Program?

The Ryan White HIV/AIDS Program (RWHAP) is a comprehensive system of care for the uninsured or underinsured. RWHAP provides includes primary medical care and essential support services by working with various organizations. RWHAP is directed by the U.S. Department of Health and Human Services, Health Resources and Services Administration, and HIV/AIDS Bureau. For more information about RWHAP and its different parts, please visit here.

JSI is a public health management consulting and research organization dedicated to improving the health of individuals and communities in the US and around the Globe. JSI is deeply committed to improving the health of individuals and communities. We work in partnership with governments, organizations, and host-country experts to improve quality, access and equity of health systems. We collaborate with government agencies, the private sector, and local nonprofit and civil society organizations to achieve change in communities and health systems.