General Tips and Videos
Please email the CAREWare Helpdesk for the link to an instructional video on Unlocking Your Account and Resetting Your Password. The video is not posted due to data confidentiality concerns.
Massachusetts CAREWare Basics: Creating a New Client
Massachusetts CAREWare Basics: How to Search for a Client
RSR Demonstration Videos
These videos will demonstrate how to run the RSR Validation Report, the RSR Client Report (XML), and the RSR Zip Code Count file.
Service Entry Tips
Active Retention in Care for Health (ARCH)
Demographics and Annual Review
Video: Massachusetts CAREWare Basics: Creating a New Client
Date: April 2021
Video: Massachusetts CAREWare Basics: Creating a New Client
Video: Massachusetts CAREWare Basics: How to Search for a Client
Date: April 2021
Video: Massachusetts CAREWare Basics: How to Search for a Client
Video: RSR Demonstration: How to run the RSR Validation Report
Date: February 5, 2024
Video: RSR Demonstration: How to run the RSR Validation Report
Video: RSR Demonstration: How to run the RSR Client Report (XML)
Date: February 5, 2024
Video: RSR Demonstration: How to run the RSR Client Report (XML)
Video: RSR Demonstration: How to run the RSR Zip Code Count Report
Date: February 5, 2024
Video: RSR Demonstration: How to run the RSR Zip Code Count Report
Video: MDPH – CAREWare MA Video: Medical Case Management
Date: January 2021
Video: MDPH – CAREWare MA Video: Medical Case Management
Video: MDPH – CAREWare MA Video: Medical Transportation
Date: January 2021
Video: MDPH – CAREWare MA Video: Medical Transportation
Medical Transportation Slide Deck
Video: MDPH – CAREWare MA Video: Housing Services
Date: January 2021
Video: MDPH – CAREWare MA Video: Housing Services
Video: MDPH – CAREWare MA Video: Active Retention in Care for Health (ARCH)
Date: January 2021
Video: MDPH – CAREWare MA Video: Active Retention in Care for Health (ARCH)
Video: MDPH – CAREWare MA Video: Correctional Linkage to Care
Date: January 2021
Video: MDPH – CAREWare MA Video: Correctional Linkage to Care
Video: MDPH – CAREWare MA Video: Medical Nutrition Therapy
Date: April 2021
Video: MDPH – CAREWare MA Video: Medical Nutrition Therapy
Medical Nutrition Therapy Slide Deck
Video: MDPH – CAREWare MA Video: Psychosocial Support
Date: January 2021
Video: MDPH – CAREWare MA Video: Psychosocial Support
Psychosocial Support Slide Deck
Video: MDPH – CAREWare MA Video: Demographics and Annual Review
Date: April 2021
Video: MDPH – CAREWare MA Video: Demographics and Annual Review