General Tips and Videos

Please email the CAREWare Helpdesk for the link to an instructional video on Unlocking Your Account and Resetting Your Password. The video is not posted due to data confidentiality concerns.

Massachusetts CAREWare Basics: Creating a New Client

Massachusetts CAREWare Basics: How to Search for a Client

RSR Demonstration Videos

These videos will demonstrate how to run the RSR Validation Report, the RSR Client Report (XML), and the RSR Zip Code Count file.

RSR Validation Report

RSR Client Report (XML)

RSR Zip Code Count Report

Service Entry Tips

Medical Case Management

Medical Transportation

Housing Services

Active Retention in Care for Health (ARCH)

Correctional Linkage to Care

Medical Nutrition Therapy

Psychosocial Support

Demographics and Annual Review

Video: Massachusetts CAREWare Basics: Creating a New Client

Date: April 2021

Video: Massachusetts CAREWare Basics: Creating a New Client

Video: Massachusetts CAREWare Basics: How to Search for a Client

Date: April 2021

Video: Massachusetts CAREWare Basics: How to Search for a Client

Video: RSR Demonstration: How to run the RSR Validation Report

Date: February 5, 2024

Video: RSR Demonstration: How to run the RSR Validation Report

Video: RSR Demonstration: How to run the RSR Client Report (XML)

Date: February 5, 2024

Video: RSR Demonstration: How to run the RSR Client Report (XML)

Video: RSR Demonstration: How to run the RSR Zip Code Count Report

Date: February 5, 2024

Video: RSR Demonstration: How to run the RSR Zip Code Count Report

Video: MDPH – CAREWare MA Video: Medical Case Management

Date: January 2021

Video: MDPH – CAREWare MA Video: Medical Case Management

MCM Slide Deck

Video: MDPH – CAREWare MA Video: Medical Transportation

Date: January 2021

Video: MDPH – CAREWare MA Video: Medical Transportation

Medical Transportation Slide Deck

Video: MDPH – CAREWare MA Video: Housing Services

Date: January 2021

Video: MDPH – CAREWare MA Video: Housing Services

Housing Services Slide Deck

Video: MDPH – CAREWare MA Video: Active Retention in Care for Health (ARCH)

Date: January 2021

Video: MDPH – CAREWare MA Video: Active Retention in Care for Health (ARCH)

ARCH Slide Deck

Video: MDPH – CAREWare MA Video: Correctional Linkage to Care

Date: January 2021

Video: MDPH – CAREWare MA Video: Correctional Linkage to Care

CLTC Slide Deck

Video: MDPH – CAREWare MA Video: Medical Nutrition Therapy

Date: April 2021

Video: MDPH – CAREWare MA Video: Medical Nutrition Therapy

Medical Nutrition Therapy Slide Deck

Video: MDPH – CAREWare MA Video: Psychosocial Support

Date: January 2021

Video: MDPH – CAREWare MA Video: Psychosocial Support

Psychosocial Support Slide Deck

Video: MDPH – CAREWare MA Video: Demographics and Annual Review

Date: April 2021

Video: MDPH РCAREWare MA Video: Demographics and Annual Review

Demographics and Annual Review Slide Deck