Hello CAREWare MA providers,

This email includes (1) the November 2023 data entry reminder, (2) a reminder to check your data, and (3) a reminder to sign your annual CAREWare MA user agreements.

  • November data entry deadline
    • The CAREWare MA data entry deadline for November data will be Friday, December 15th. If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
  • Remember to check your data quality each month! To review your data:
    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
    • If your organization submits an RSR, run the “TLSMissingRyanWhiteEligibility” report to ensure that all of your clients are designated as Ryan White eligible.
    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/
  • Time to re-sign your user agreement!
    • All CAREWare MA users must re-sign and re-submit user agreements before January 1, 2024. For security reasons, this is an annual requirement. If you do not re-sign your user agreement by the end of the year, you will be locked out and unable to access CAREWare MA until a user agreement is in place. Click here to download a copy of the user agreement. 
    • If you do not hear from JSI within 72 hours of submitting a user agreement, please email the helpdesk at CAREWareMAhelpdesk@jsi.com

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Becky, Shelby, and MariAnna

December 5, 2023: November data entry reminder + Time to resign your user agreement

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