Hello CAREWare MA providers,

This email includes: (1) the October 2022 data entry deadline, (2) an update to the subservice definitions document, (3) a reminder to re-sign your user agreement, (4) a reminder to register for new user trainings, and (5) a reminder about checking your data quality.

  1. Data entry deadline

    • The CAREWare MA data entry deadline for October data will be Tuesday, November 15. 

    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.

    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.

  2. Updated subservices document for the Office of HIV/AIDS (OHA)

    • The definition for ARCH acuity reassessments has been updated in the Subservices Definitions document for OHA. All updates are highlighted in yellow. Click here to access the document.

  3. Time to re-sign your user agreement!

    • All CAREWare MA users must re-sign user agreements before January 1, 2023. For security reasons, this is an annual requirement. If you do not re-sign your user agreement by the end of the year, you will be locked out and unable to access CAREWare MA until a user agreement is in place. Click here to download a copy of the user agreement. 

    • If you do not hear from JSI within 72 hours of submitting a user agreement, please email the helpdesk at CAREWareMAhelpdesk@jsi.com.

  4. New user CAREWare trainings

    • The CAREWare MA Helpdesk Team will be hosting two virtual training sessions for users who are new to CAREWare. These sessions will cover the same material, so please register for one of the dates most convenient for you:

  5. Remember to check your data quality each month! To review your data:

    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.

    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.

    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.


As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.


Your CAREWare MA helpdesk team,
Molly, Becky, Shelby, and MariAnna

November 1, 2022: October data entry deadline + Updated documents + Time to resign your user agreement

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