Hello CAREWare MA providers,
This email includes: (1) the September 2022 data entry deadline, (2) a helpful tip about clearing your CAREWare browser cache, and (3) a reminder about checking your data quality.
- Data entry deadline
-
- The CAREWare MA data entry deadline for September data will be Monday, October 17. As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
-
- If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
- Experiencing glitches? Try clearing your cache!
-
- Follow these instructions to clear your cache once in a while. This is not a requirement; it is an optional strategy you can try if needed.
- In the CAREWare Microsoft Edge browser, click on the three dots in the upper right corner. In the menu that appears, click ‘History’.
- Click on the three dots that appear in the History menu. Select ‘Clear browsing data’.
- A ‘Clear Browsing Data’ window will appear in a new Settings tab. Under ‘Time Range’, select ‘All Time’. You do not need to select additional options beyond the default checkbox selection. Select ‘Clear now’.
- Your cache is now clear! Exit the window and re-open it to continue logging on to CAREWare.
- In the CAREWare Microsoft Edge browser, click on the three dots in the upper right corner. In the menu that appears, click ‘History’.
- Follow these instructions to clear your cache once in a while. This is not a requirement; it is an optional strategy you can try if needed.
- Remember to check your data quality each month! To review your data:
-
- Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
- If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
- Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.
JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.
As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.
Your CAREWare MA helpdesk team,
Molly, Becky, Shelby, and MariAnna
October 3, 2022: September Data Entry Deadline + Clearing Your Cache