Hello CAREWare MA providers,

This email includes: (1) the August 2022 data entry deadline, (2) a reminder about updated instructions and tip sheets, and (3) a reminder about checking your data quality. As a reminder, the Helpdesk will be offline and not accessible Monday, September 5 for Labor Day.

  1.  Data entry deadline
    • The CAREWare MA data entry deadline for August data will be Thursday, September 15.
    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
  2. Updated Instructions and Tip Sheets
    • As a reminder, the Log-In Instructions, Report Instructions and Log-off Tip Sheet have been updated to reflect the latest upgrades to the CAREWare system.
  3. Remember to check your data quality each month! To review your data:
    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.


Your CAREWare MA helpdesk team,

Molly, Becky, Shelby, and MariAnna

September 2, 2022: August Data Entry Deadline + Updated Resources

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