Hello CAREWare MA providers,

This email includes: (1) the January 2022 data entry deadline, (2) a reminder about checking your data quality, and (3) an update on report and RSR instruction documents.

1. January data entry deadline

  • The CAREWare MA data entry deadline for January data will be Tuesday, February 15.
  • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
  • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.

2. Remember to check your data quality each month! To review your data:

  • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
  • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.

3. Designating Care Access clients

  • We have received multiple requests for instructions on how to designate a Care Access client in CAREWare. There is a checkbox to designate a Care Access client. Go to Demographics > Custom fields. Attached is a screenshot of where to find this checkbox.

4. Updated documents

  • We have updated the report instructions and RSR instructions documents on our website. You can find the updated documents here.

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information. 

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Becky, Wayne and Shelby

February 1, 2022: January Data Entry Deadline + Designating Care Access Clients + Updated documents

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