Hello CAREWare MA providers,

This email includes: (1) the December 2021 data entry deadline, (2) information about renewing your User Agreement for 2022, (3) a reminder about checking your data quality, (4) a reminder on how to designate clients as Care Access, and (5) a reminder that the webinars on the CAREWare MA website have been updated.

  1. December data entry deadline
    • The CAREWare MA data entry deadline for December data will be Tuesday, January 18. 
    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
  2. Time to re-sign your user agreement
    • Time to re-sign your user agreement!
      1. If you have not yet re-signed your user agreement, please send it to us immediately. For security reasons, this is an annual requirement. If you do not re-sign your user agreement you will be locked out and unable to access CAREWare MA until a user agreement is in place. Click here to download a copy of the user agreement.
      2. We also accept user agreements through the SFTP site. Please use this option if you are unable to fax, and send us an email to let us know that the user agreement has been uploaded to the SFTP. Click here to download a copy of instructions to access the SFTP. Alternatively, you may submit your user agreement through secure/encrypted email if your organization provides that.
      3. If you do not hear from JSI within 72 hours of submitting a user agreement, please email the helpdesk at CAREWareMAhelpdesk@jsi.com.
  3. Remember to check your data quality each month! To review your data:
    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.
  4. Designating Care Access clients
    • We have received multiple requests for instructions on how to designate a Care Access client in CAREWare. There is a checkbox to designate a Care Access client. In CAREWare, go to Demographics > Custom fields. Below is a screenshot of where to find this checkbox.
  5. Reminder: Updated webinars are on the CAREWare MA website
    • All CAREWare instructional and training webinars are updated on the CAREWare website. You can find them here.

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Becky, Wayne and Shelby

January 3, 2022: December Data Entry Deadline + Resign your User Agreement + Care Access Clients + Updated Webinars

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