Hello CAREWare MA providers,

This email includes: (1) the November 2021 data entry deadline, (2) a reminder to renew  your User Agreement for 2022, (3) a reminder about checking your data quality, and (4) a welcome to new Helpdesk staff member, Shelby Ingerick!

  1. November data entry deadline

    • The CAREWare MA data entry deadline for November data will be Wednesday, December 15. 

    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.

    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.

  2. Reminder: time to re-sign your user agreement

    • All CAREWare MA users must re-sign user agreements before January 1, 2022. For security reasons, this is an annual requirement. If you do not re-sign your user agreement by the end of the year, you will be locked out and unable to access CAREWare MA until a user agreement is in place. Click here to download a copy of the user agreement. 

    • If you do not hear from JSI within 72 hours of submitting a user agreement, please email the helpdesk at CAREWareMAhelpdesk@jsi.com.

  3. Remember to check your data quality each month! To review your data:

    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.

    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.

    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.

  4. Welcome to our new Helpdesk staff member!

    • Shelby Ingerick is a new Data Specialist at JSI who will be staffing our CAREWare helpdesk, along with Becky Milner, Wayne Zafft and Molly Higgins-Biddle. Welcome Shelby!

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Becky, Wayne and Shelby

December 1, 2021: November Data Entry Deadline + Resign your User Agreement + New Helpdesk Staff

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