Hello CAREWare MA providers,

Best wishes for a happy and healthy new year! This email includes: (1) a reminder about the December 2017 data entry deadline, and (2) a reminder to check your data quality.

If you are locked out of CAREWare, it’s likely that we have not received your signed user agreement. Please contact the helpdesk at CAREWareMAhelpdesk@jsi.com.

  • All service data through December 2017 should be in CAREWare MA by Monday, January 15, 2017.
    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
  • Remember to check your data quality each month! To review your data:
    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Chris, Ashley and Mira

January 3, 2018: User agreement reminder + December data entry deadline

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