Dear CAREWare MA providers,

CAREWare MA will be unavailable this Saturday, January 25, through Friday January 31, 2020 in order to upgrade to CAREWare 6. We will notify users when the system is back online.

As we transition, below are a few reminders:

  • Data that are currently in CAREWare will automatically be transitioned to CAREWare 6.
  • To access CAREWare, users will still need to log into Remote Desktop. Your credentials for both Remote Desktop and CAREWare will remain unchanged.
  • All of our materials have been updated to reflect changes in CAREWare 6. Click here to access those materials.
  • The CAREWare 6 Supervisor Webinar recording has been posted to the website. Click here to watch the webinar, and click here to access the Q&A document.

We appreciate your patience through this transition. In the meantime, as always, please direct any questions or feedback to our helpdesk at

Your CAREWare MA helpdesk team,
Molly, Chris, Wayne, Mikey and Mira

January 23, 2020: CAREWare unavailable 1/25 – 1/31

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