Hello CAREWare MA providers,

This email includes: (1) a brief survey to collect your thoughts on multi-factor authentication, (2) the April 2023 data entry deadline, and (3) a reminder about checking your data quality.

  1. Please take a moment to complete this short survey regarding your use of multi-factor authentication by Friday, May 12. It should take no more than two minutes.

  2. Data entry deadline

    • The CAREWare MA data entry deadline for April data will be Monday, May 15th.

    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.

    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.

  3. Remember to check your data quality each month! To review your data:

    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.

    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.

    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.


JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.


As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.


Your CAREWare MA helpdesk team,

Molly, Becky, Shelby, and MariAnna

May 3, 2023: Multi-factor authentication survey + April data entry deadline

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