Hello CAREWare MA providers,

This email includes: (1) the May 2022 data entry deadline, (2) a reminder about the upcoming change to the CAREWare Log-In steps, and (3) a reminder about checking your data quality.

  1. May data entry deadline

    • The CAREWare MA data entry deadline for May data will be Wednesday, June 15.

    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.

    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.

  2. Upcoming change to CAREWare Log-In

    • Beginning Monday, June 27, all CAREWare users will need to update their Remote Desktop Connection log-in settings in order to access CAREWare.

    • CAREWare will be offline and not accessible on Friday, June 24, as we implement these changes.

    • We will be in touch with updated log-in instructions over the next few weeks.

  3. Remember to check your data quality each month! To review your data:

    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.

    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.

    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.


JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.


As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.


Your CAREWare MA helpdesk team,

Molly, Becky, Shelby, and MariAnna

June 8, 2022: May Data Entry Deadline + Upcoming Change to CAREWare Log-In

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