Hello CAREWare MA providers,

This email includes: (1) the June 2022 data entry deadline, (2) an update to CAREWare Log-In Instructions, (3) an update to the Report Instructions, (4) an update to the Log-off Tip Sheet, and (5) a reminder about checking your data quality.

  1.  Data entry deadline

    • The CAREWare MA data entry deadline for June data will be Friday, July 15.

    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.

    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH. The June financial report is the last report of the fiscal year. Please be sure to submit data by the deadline so that it is included in full fiscal year reports.

  2. Updated Log-In Instructions

    • The Log-In Instructions have been updated to reflect the new remote computer name. Please refer to the previous email (sent on 6/28) for more information. Click here to access the updated Log-In Instructions.

  3. Update to Report Instructions

    • The Report Instructions have been updated to reflect a change in how reports are downloaded to the G: Drive. Click here to access the updated Report Instructions.

  4. Update to Log-Off Tip Sheet

    • The Log-off Tip Sheet Instructions have been updated to reflect a change in how to properly log off of the remote server. Click here to access the updated Log-Off Tip Sheet.

  5. Remember to check your data quality each month! To review your data:

    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.

    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.

    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.


JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.


As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.


Your CAREWare MA helpdesk team,

Molly, Becky, Shelby, and MariAnna

July 6, 2022: June Data Entry Deadline + Updated Resources

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