September 3, 2020: August data entry deadline + virtual office hours

Hello CAREWare MA providers,

This email includes: (1) the data entry deadline for August 2020 data, (2) information about our virtual office hours, and (3) a reminder about checking your data quality.

1. August data entry deadline
   • The CAREWare MA data entry deadline for August data will be Tuesday, September 17.
   • Remember to use the new Telehealth services to document sessions that would normally be conducted as an in-person, face-to-face session but due to COVID-19 are being conducted remotely.
   • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
   • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
2. Virtual office hours
   • Join us for our virtual office hours! Users can attend and ask questions on Tuesdays 2:00pm-3:00pm and Thursdays 11:00am-12:00pm. Registration in advance is not required, but a password has been added. Zoom details for these office hours are below:
     • Link: https://jsi.zoom.us/j/4694336714
     • Meeting ID: 469-433-6714
     • Password: 393963
     • Audio Connections: 1-312-626-6799 or 1-646-558-8656
   • Please come to office hours with any questions you may have about entering data into CAREWare.
3. Remember to check your data quality each month! To review your data:
   • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
   • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
   • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/.

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,
Molly, Chris, Wayne, and Mira