Hello CAREWare MA providers,

This email includes (1) the June 2023 data entry reminder, (2) a reminder to check your data quality, and (3) additional information regarding the CAREWare secure browser transition.

  • June data entry deadline
    • The CAREWare MA data entry deadline for June data will be Monday, July 17.
    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
  • Remember to check your data quality each month! To review your data:
    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/
  • CAREWare Transition FAQs + Log In Instructions
    • CAREWare has successfully transitioned to the secure web browser and is back online. To access CAREWare, go to https://ma-careware.mdphcw.net.
    • Click here to view the CAREWare Browser Transition FAQs. This document can be found on our website, and will be updated periodically as questions arise.
    • Click here to view the updated Log-In Instructions. Click here to view the Log-In Instructions Video. All users will need to follow these instructions to set up 2FA and log in to CAREWare.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Becky, Shelby, and MariAnna

July 2, 2023: June data entry reminder + CAREWare Transition FAQs

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