Dear CAREWare MA providers,

We are happy to announce that CAREWare 6 is now online!

Your credentials for both Remote Desktop and CAREWare remain unchanged. To access CAREWare, use the same steps:

  • Log into Remote Desktop first. CAREWare will open in a browser window.
  • Log into CAREWare.

The first time you log in, follow these steps:

  • Check a few client records 
    • Make sure your program’s data are there and you can navigate the fields as you did during CAREWare 6 training.
  • Check your custom reports
    • Check that your custom reports appear and run properly.
  • If you notice anything missing or unusual (i.e. missing data, missing fields, etc), please contact us immediately. 

Important new features and bugs:

  • New “Client Report” and “Search Change Details Report”
    • The “Client Report” returns an overview of client information, including demographics and annual review.
    • The “Search Change Details” report provides an audit trail of changes to a client’s information. Information includes the date, user that accessed the client, and the type of change made.
  • The “No Services in X Days” report and Provider Data Export are currently unavailable.
    • The developers of CAREWare are aware of these bugs, and will be fixed in a future update.
  • The “active” checkbox in the search is not functioning.
    • The search will still work, but all clients will appear.

A few reminders about materials and resources:

  • All of our materials have been updated to reflect changes in CAREWare 6. Click here to access those materials.
  • The CAREWare 6 Supervisor Webinar recording has been posted to the website. Click here to watch the webinar, and here to access the Q&A document.

We appreciate your patience during the upgrade process. As always, please direct any questions or feedback to our HelpDesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA HelpDesk team,
Molly, Chris, Wayne, Mikey and Mira

February 4, 2020: CAREWare 6 is online!

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