Hello CAREWare MA providers,

This email includes: (1) a reminder to re-sign your user agreement before January 1, 2018 (2) a reminder about the November 2017 data entry deadline, and (3) a reminder to check your data quality.

  1. Reminder: re-sign your user agreement!
    • All CAREWare MA users must re-sign user agreements before January 1, 2018. If you do not re-sign your user agreement by the end of the year, you will be locked out and unable to access CAREWare MA until a user agreement is in place.
    • Contact the helpdesk at CAREWareMAhelpdesk@jsi.com for a copy of the user agreement and/or with questions.
  2. All service data through November 2017 should be in CAREWare MA by Friday, December 15, 2017.
    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
  3. Remember to check your data quality each month! To review your data:
    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Chris, Ashley and Mira

December 5: User agreement reminder + November data entry deadline

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