Hello CAREWare MA providers,

This email includes: (1) information about re-signing your user agreement before January 1, 2019, (2) a reminder about the deadline for November 2018 data, (3) a reminder to check your data quality, and (4) an installment of “QA Corner” courtesy of Emily Levine at DPH.

  • Time to re-sign your user agreement!
    • All CAREWare MA users must re-sign user agreements before January 1, 2019. For security reasons, this is an annual requirement. If you do not re-sign your user agreement by the end of the year, you will be locked out and unable to access CAREWare MA until a user agreement is in place. Click here to download a copy of the user agreement.
    • If you do not hear from JSI within 72 hours of submitting a user agreement, please email the helpdesk at CAREWareMAhelpdesk@jsi.com.
  1. All service data through November 2018 should be in CAREWare MA by Monday December 17, 2018.
    • As a reminder, data for each month must be entered into CAREWare MA by the 15th of the next month. If the 15th is on a weekend or holiday, the deadline will be the next business day.
    • If your data are not submitted by the deadline, they may not be included in the reports JSI provides to MA DPH.
  2. Remember to check your data quality each month! To review your data:
    • Run the “Financial Report” with “Include subservice detail” selected. This report shows your data in summary form.
    • If your organization submits an RSR, run the “missing eligibility” report to ensure that all of your clients are designated as Ryan White eligible.
    • Detailed instructions to run these and other reports are available for download at http://carewarema.jsi.com/materials/instructions-and-tip-sheets/

QA Corner

If you haven’t heard from us at the helpdesk in 3 or more days, give us a call at 617-385-3991 to make sure we’ve received your email.

If you missed last month’s QA corner, you can find it on our blog at https://carewarema.jsi.com/blog/!

JSI sends monthly provider-level reports to MA DPH. These summary reports include the number of clients served, and the number of units delivered by service type. These reports do not contain any personal/identifying information.

As always, please direct any questions or feedback to our helpdesk at CAREWareMAhelpdesk@jsi.com.

Your CAREWare MA helpdesk team,

Molly, Chris, Wayne and Mira

December 10, 2018: November data entry deadline + QA corner

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